Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.
But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.
Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.
About the role
As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.
What are we looking for
- Build and nurture strong relationships with our clients to understand their needs and ensure their success
- Empower customers to connect their goals and challenges
- Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology.
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Be the main point of contact for your clients.
- Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
- Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them.
Requirements
- Native proficiency in Spanish required
- Proficient in English – Superb written and verbal communication skills
- At least one year of experience in B2B SaaS as a Customer Success Manager
- Experience working with international clients
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Willingness to work US hours a few times a week.
- Proficient at building online onboarding & ongoing process
- Ability to take initiative and adapt
- Positive attitude, empathy, and high energy
Compensation: $70,000 – $80,000 base salary. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range.