Customer Engagement Advocate
🎉 Now offering a $1,500 sign-on bonus for new Care Advocates!
Learn about A Day in the Life of a Lantern Care Advocate!
A Customer Engagement Advocate (CEA) – similar to a patient advocate or customer service coordinator – handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company’s face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.
Location: Dallas, TX | USA | Full-time Onsite
Compensation: Starting at $20.00–$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.
Shift Schedules:
- Monday–Friday, no weekends
- 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
- After training, you’ll be assigned a 9-hour shift within a 7 AM–8 PM window
This is a 100% onsite position.
What a day in the life looks like:
- Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood
- Coordinate appointments and travel for members, including venue selection
- Assist with provider selection
- Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
- Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance
Requirements:
- High school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred
- 1–3 years’ experience in a customer service, service center, and/or sales enablement role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to organize work activities to meet deadlines
- Bilingual (Spanish & English) preferred
In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:
- $1,500 sign-on bonus
- Parking Reimbursement – $150/month
- Onsite Paid Training
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
- Free onsite Gym membership