Select, a leading US consumer brand marketing firm, is continuing to build a highly innovative go-to-market platform for world-class consumer brands in food, beverage, and lifestyle. We’re looking for a Customer Success Associate to join our team in Burlington, VT and help us deliver an amazing customer experience on our marketing platform, brandhub. If you’re energized by solving problems, love working with people, and want to dive into the world of platforms and operations, we have an exciting opportunity available.
Key Skills:
- Strong communication skills (you’re a natural at explaining things clearly).
- Organized, detail-oriented, and able to navigate competing priorities.
- Curious and tech-savvy—ready to learn new tools and systems.
- Proactive problem solver who doesn’t wait for someone else to fix it.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Who You Are:
- Someone who thrives in fast-paced environments.
- Love helping people and delivering a great experience.
- Outstanding communicator—whether you’re talking to a teammate, a client, or a partner.
- Take ownership of your projects and pride yourself on seeing things through.
- Motivated self-starter.
Key Responsibilities:
You’ll work as part of a team who represents the first line of support for brandhub users & partners, working to ensure every customer interaction is excellent. You’ll get hands-on experience with platform management, operations workflows, and client relationships—building a strong foundation for a growing career in our business.
- Manage and resolve inbound support tickets and customer questions with speed and care.
- Troubleshoot issues and escalate when needed, always keeping users informed.
- Communicate directly with customers, clients, and partners to ensure smooth experiences.
- Develop expertise in the brandhub platform so you can assist users and offer best practices.
- Document and share feedback on recurring issues to help improve the platform and processes.
- Maintain accurate records and follow operational workflows to keep everything running smoothly.
- Help create customer-facing FAQs and knowledge resources to empower users.
- Look for opportunities to make our service even better—and bring your ideas to the table.